Help Desk

Hydro film is sold in square meter measurements excluding Metallic film series which is sold per foot in length.

When browsing film designs, you will find the film size in the details tab. This will show the width and length of the design per quantity.

For example:
Carbon Fiber - SKU# CF01
Size: 38.5" Wide x 38.5" Long (per quantity)

This is what the film will measure if you purchase only one of these. When you purchase multiple of the same design, we will ship it as one continuous sheet on the same roll. It is always the length of the film that will get larger. The width will always stay the same.

For example:
Carbon Fiber - SKU# CF01 (Quantity of 2 being purchased)
Size: 38.5" Wide x 38.5" Long (per quantity) (x2)
You would receive a roll with one sheet mesauring 38.5"Wide x 77"Long.

All "In Stock" films will show the recommended base coat colors . This will let you know what is recommended to use as a base coat color for the film design you are viewing. This does not mean that you can only use the color shown, just that they are what is recommended.

All films in the special order collections are available in 5 square meter minimum quantities. These are designs that we have available but we do not stock. These do have a 6-10 business day lead time meaning that it will be 6-10 business days before the product ships from our facility. 

Activator is a required part of the hydro dipping process. This chemical is what liquefies the film to allow for the dipping process to work. 

You can get activator in ready to use aerosol cans or in jugs ranging in size from Quart, Gallon and 5 Gallon jugs. We can also supply you with 55 gallon drums per special request. These are not available through our website and you must contact us to purchase these.

HydroVator is fast acting and only requires a single pass. 

• Available for use in an HVLP Spray Gun or ready to use in a 9oz. or 16oz. Aerosol Can.
• For use in hydro dipping
• Enhanced Color Retention
• Comparable to TWN 35-02

HydroVator Water Transfer Printing Activator is recognized throughout the hydrographics industry for being the highest quality water transfer printing activator at the lowest cost. HydroVator is a water transfer printing activator ideal for most films on the market. Formulated perfectly to provide a vibrant image and liquefies films in just one pass. Comparable to TWN 35-02.

Precautionary Statements:
Prevention:

• Avoid breathing mist/vapors/spray.
  
• Do not handle until all safety precautions have been read and understood.
  
• Ground/bond container and receiving equipment.
  
• Keep away from heat/sparks/open flames/hot surfaces-no smoking.
  
• Keep container tightly closed.
  
• Obtain special instructions before use.
  
• Take precautionary measure against static discharge.
  
• Use only non-sparking tools.
  
• Use only outdoors or in a well-ventilated area.
  
• Wash thoroughly after handling.
  
• Wear protective gloves/protective clothing/eye protection/face protection.

For HydroVator Safety Data Sheet, please click the following link to view/download/print.
HydroVator MSDS

We offer laminated catalogs of our in-stock designs. These are sheets of film that have been laminated to allow you to show customers the films true look and transparency along with showing them base coat color ideas. Updates will be made available as we add more designs, please check with product page to see what updates are available.

We offer our hydro film book as a downloadable .pdf file or we can print and ship it to you. Updates will be made available as we add more designs, please check with product page to see what updates are available.

You can view the status of your order under your account page. You will see a "Fulfillment Status" for each of your orders. If the order has shipped, it will say "Fulfilled" next to the order and you will see a tracking number on the order page.

To track your order, please do the following.

1. Sign In to your account.
   
2. Find your order number in the list of orders.
3. If the order says "Fulfilled" for a status, then it has been packaged and is either awaiting pickup from the carrier or has been shipped.
4. Select your order number form the list of orders.
5. You will see your tracking number on your invoice. Click the tracking number to get a live tracking status.

If you have not received your order then please do the following.

1. Sign in to your account and verify that your order has been packaged (Says "Fulfilled" for Fulfillment status) and shows a tracking number when you view the order. 
2. Click the tracking number on the order to ensure carrier shows it as delivered.
   
3. If carrier tracking shows package as delivered, then contact the carrier or talk with your postal carrier to ensure they did deliver it to the correct address.
4. If you still have problems locating your order, then please contact us.

If you received your order and it is missing parts, then please try the following. 

1. Sign in to your account
2. Select the correct order from the order list and open it (click order number).
3. Verify that all items show as "Fulfilled".
4. If all item show as "Fulfilled" and all packages show as "Delivered" then please contact us.

If you placed and order and would like to cancel it, please do the following.

1. Sign in to your account.
2. Click on the order number of the order you would like to cancel.
3. If the order shows as "Packaged" or "Fulfilled", then there may be a 20% restocking fee and/or the refund may be minus the original shipping cost as the order has already been packaged and/or shipped. If order has been shipped, then we will not be able to cancel the order until it is returned to us. You are responsible for all return shipping cost. Please see Returns Policy for more information on this.

If your order was in the past 30 days then you can request to have an item returned. Please view our return policy here.

Please call us for assistance with this process.

217-679-0478
Monday-Friday
8:00 - 5:00 cst

To create an account with us, please do the following.

1. Click Sign In/Register from the main menu.
2. Click Create Account from the login screen.
3. Fill in the fields and click "Create" button.

To edit your account information, please do the following.

1. Sign in to your account.
2. Click "View Addresses" under "Account Details".
3. Click "Edit" to edit your address or click "Delete" to remove an address.

If you have forgotten your password, you can reset it by doing the following.

1. Click Sign In/Register as you normally would to sign in.
2. Click "Forgot your password?" link.
3. Enter your email address associated with your account and click "Submit" button.
4. You will be sent an email to reset your password. Simply follow the steps provided in the email.

If you would like to have some or all of your personal information deleted from our system, then please contact us by email. We will remove the requested information within 2 business days.

*Some order information is unable to be deleted as we need these for our records.
**If you have placed an order within the past 30 days, having your information removed may void abilities for returns and/or refunds.

US Continental 48

- Free Economy Shipping on all US orders over $99.
- Flat $9.95 Economy Shipping for orders less then $99.

*excludes shipments to Alaska, Hawaii, US territories, APO/FPO or International destinations.
Economy shipping will use the most cost effective shipping method.
Standard Shipping will use a shipping method with a more speedy delivery time
When choosing one of these for a shipping method, you order will ship by one of the following shipping methods.

For all orders with no chemicals

• USPS First Class - All small/light weight packages.
  
• USPS Priority Mail - All larger packages will ship via the least expensive USPS Priority Mail option.
  

If your order contains any chemicals (i.e. Activator or Paint)

• UPS Sure Post - These orders ship from our facility via UPS Ground. UPS will deliver the package to your local post office and USPS will make the actual delivery to you. Chemicals and film may ship separate. If you need them shipped together then please select UPS Ground as your shipping method.
  
• UPS Ground

UPS Shipping

• UPS Ground
  
• UPS Next Day Air (no chemicals/paint)
  
• UPS Second Day Air (no chemicals/paint)
  

UPS shipping is calculated at checkout. Cost varies based on order/package weight and your location.

IMPORTANT INFO ON PURCHASING PAINTS & CHEMICALS

If you purchase any paints or chemicals, then you must select either Economy Shipping (Flat $6.95 for orders under $99), Standard Shipping (Flat $9.95 for orders under $99) or select Free Economy Shipping (orders over $99) or UPS Ground.

No paints or chemicals can be shipped via UPS Next Day, UPS Second Day, USPS Priority Mail or USPS Express Mail.
No paints or chemicals can be shipped to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam or to APO/FPO.

Canada

UPS

• UPS Standard
• UPS Express
• UPS Worldwide Expedited

Paints and chemicals can only be shipped via UPS Standard.

International

UPS

• UPS Saver - Mexico, United Kingdom, Albania, Andorra, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Aland Islands, Holy See (Vatican City State), San Marino, Japan, Australia
• UPS Standard - Mexico
• UPS Express - Mexico, United Kingdom, Albania, Andorra, Austria, Belgium, Bosnia And Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Georgia, Germany, Guernsey, Hungary, Ireland, Italy, Jersey, Kosovo, Latvia, Lithuania, Monaco, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Holy See (Vatican City State), Australia
• UPS Worldwide Expedited - Mexico, United Kingdom, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Aland Islands, Holy See (Vatican City State), San Marino, Japan, Australia
• UPS Wordlwide Express Plus - United Kingdom, Albania, Czech Republic, Germany, Ireland, Italy, Kosovo, Netherlands, Serbia, Spain, Sweden, Holy See (Vatican City State), Australia

No paints or chemicals can be shipped internationally