Shipping & Delivery
BASIC SHIPPING POLICY INFORMATION
At this time, Hydro Creations ships merchandise to the following locations:
- United States including Alaska, Hawaii and U.S. territories (Puerto Rico, US Virgin Islands and Minor Outlying Islands).
This includes the following countries at this time (Aland Islands, Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Mexico, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States Minor Outlying Islands)
Free Shipping for all US (continental 48 states) orders over $50.00. Not valid to Alaska, Hawaii or US Protectorates. Free Standard Shipping will be through USPS First Class or USPS Priority Mail depending on shipping weight, any orders containing chemicals will ship via UPS Surepost..
Same Business Day Shipping: All orders placed before 10:00am (CST) will ship the same day when you select a UPS shipping method. If same day shipping cannot be fulfilled, then we will contact you immediately.
Chemicals: All chemical products are shipped via UPS Ground. Chemicals cannot be shipped via USPS or UPS Next Day/Two Day shipping. If you would like your entire order shipped via UPS then you will need to select UPS as shipping method during checkout.
You (the buyer) are responsible for any import duties/taxes on your international purchase. We do not cover these unless it has been arranged and agreed upon before purchase.
*NOTE: International orders may incur a safe payment verification before order is processed. This can take up to 48 hours and is to help prevent fraudulent purchases.
We do apologize, but at this time we do not ship to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Hydro Creations is not responsible for any shipping delays including local delivery errors or customs problems. All items are shipped to the information you the buyer provide when placing an order. We are not responsible for any packages not delivered due to improper shipping information being submitted when purchasing. Should we receive the item back due to the wrong shipping information being submitted, you are responsible for additional shipping fee's.
All orders are processed in the order they are placed. Most orders are processed and shipped out within one(1) business day (excluding weekends & holidays). Tracking information will be sent to the email provided at time of purchase along with being uploaded to your account (if registered). Ensure the address provided at time of checkout is accurate and correct. We are not responsible for undeliverable packages or packages shipped to or delivered to an incorrect address that was provided at the time of checkout. In the even the package is returned to us for being deemed undeliverable by the carrier for any reason, you the buyer will be responsible for paying shipping cost (see above rates for shipping cost). If you decide to cancel the order rather than having it re-shipped, then we will follow policies outlined in our return policy.
SPECIAL ORDER HYDRO FILM
May take 6-10 business days before item is shipped. These films are not in stock but are requested from our manufacturers once you make the order. For this reason, all sales of special order films are final and cannot be canceled.
All cancellations must be done within 24 hours of purchase and before your order is processed and/or shipped to avoid the possibility of incurring any cancellation fees. If you cancel your order after the 24 hour period or after your order processing/packaging has begun, a 20% restocking fee will apply.