All free shipping details and requirements.
- Shipping to the lower 48 US states*.
- Orders weighing under 40 lb.
- Our choice of carrier and shipping method (USPS or UPS).
- No promo codes are needed.
*does not apply to shipments to Alaska, Hawaii, US territories, APO/FPO or International destinations.
See below for additional details.
BASIC SHIPPING INFORMATION
- Basic Shipping Info
- Special Order Film
- Domestic Shipping
- International Shipping
- Damages & Claims
BASIC SHIPPING INFO
WE SHIP WORLDWIDE
- All domestic orders are shipped via USPS or UPS.
- All orders placed before 8:00 am CST will be processed same business day.
- Any order placed after 8:00 am CST will be processed the following business day.
- Large/bulk orders may require an additional 1 business day to process.
- Special order designs are excluded from the same or next business day processing policies.
All items are shipped to the information you the buyer provide when placing an order. We are not responsible for any packages not delivered due to improper shipping information being submitted when purchasing. Should we receive the item back due to the wrong shipping information being submitted, you are responsible for additional shipping fee's.
All orders are processed in the order they are placed. Most orders are processed and shipped out within one(1) business day (excluding weekends & holidays). Tracking information will be sent to the email provided at time of purchase along with being uploaded to your account (if registered). Ensure the address provided at time of checkout is accurate and correct. We are not responsible for undeliverable packages or packages shipped to or delivered to an incorrect address that was provided at the time of checkout. In the even the package is returned to us for being deemed undeliverable by the carrier for any reason, you the buyer will be responsible for paying shipping cost (see above rates for shipping cost). If you decide to cancel the order rather than having it re-shipped, then we will follow policies outlined in our return policy.
SPECIAL ORDER HYDRO FILM
May take 6-10 business days before item is shipped. These films are not in stock but are requested from our manufacturers once you make the order. For this reason, all sales of special order films are final and cannot be canceled.
Economy & Free Economy Shipping:
- Valid on addresses in US continental 48 only.
- Free for order over $99 (excluding shipping and taxes).
- Free Economy Shipping method must be selected at checkout.
- Non-chemical orders will ship via the most cost effective shipping method available.
- Chemical orders will be shipped UPS Sure Post.
Same Business Day Shipping:
- Orders must be placed before 8:00 am CST.
- Excludes weekends and holidays.
All activator products are shipped via UPS Ground or UPS Surepost. Chemicals cannot be shipped via USPS or UPS Next Day/Two Day shipping. If you would like your entire order shipped via UPS then you will need to select UPS as shipping method during checkout.
Important International Information
You (the buyer) are responsible for any import duties/taxes on your international purchase. We do not cover these unless it has been arranged and agreed upon before purchase.
*NOTE: International orders may incur a safe payment verification before order is processed. This can take up to 48 hours (2 business days) and is to help prevent fraudulent purchases.
The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Hydro Creations is not responsible for any shipping delays including local delivery errors or customs problems.
Canada: Only UPS Standard can be used for orders containing activator.
Rest of the world: No shipping is available for international orders containing activator.
RECEIVING - DAMAGE AND CLAIMS
When you receive your package, inspect the exterior for damage(s) along with the contents for any damages or missing products. Unpack the contents in the presence of the carrier for added security in damage claims. Should you find any missing products, note this on all/any delivery receipts and call us at (217) 679.0478.
Upon receiving you package if should you find any products to be damaged, do NOT dispose of any packaging or materials. Please take photos and note any damages you find to both, the packaging (exterior) and to the product(s) (inside) in all/any delivery receipts
For all loss and/or damage cases, a claims must be filed within 3 business days from the date of delivery.
For all information related to returns, please visit our "Returns" page.
- January 1 - New Year’s Day
- January 18 - Martin Luther King Jr. birthday
- February 17 - Washington’s Birthday
- May 25 - Memorial Day
- July 4 - Independence Day (Observed on July 5th)
- September 7 - Labor Day
- October 12 - Columbus Day
- November 11 - Veterans Day
- November 26 - Thanksgiving Day
- December 25 - Christmas Day